Your personal data is handled with care at gobet. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a player based in the Philippines. We are committed to keeping your data secure and transparent at every step.
When you register and use the gobet platform, we collect certain personal information to provide you with a safe, compliant, and personalised gaming experience in the Philippines.
When you create a gobet account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine gaming regulations, and set up your account correctly. We may also ask for a government-issued ID during the verification process to comply with anti-money laundering obligations. All registration data is stored securely and is never shared with third parties for marketing purposes. Keeping your registration details accurate and up to date helps us serve you better and process any account requests without delay.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account identifiers, or mobile payment handles. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through secure, regulated third-party payment providers. Transaction records including amounts, dates, and payment method types are retained for regulatory compliance and to help resolve any disputes that may arise. You can review your full transaction history at any time from within your account dashboard. These records are kept for the period required by applicable Philippine law and are accessible to our compliance team when required by a regulatory authority.
We record details of your gaming sessions on the platform, including the games you play, session durations, bet amounts, and outcomes. This data helps us monitor for responsible gaming concerns, detect unusual patterns that may indicate problem gambling, and ensure that all activity on the platform is fair and compliant with our Terms and Conditions. Gaming activity records are also used to calculate VIP tier eligibility and loyalty rewards, so maintaining accurate records benefits you directly as a player. We do not use your gaming history to make automated decisions that negatively affect your account without human review. If you have questions about how your gaming data is used, the FAQ page provides further detail.
When you access gobet through a browser or mobile device, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session timestamps. This data is used to optimise the platform experience for your device, detect and prevent fraudulent access, and troubleshoot technical issues that may affect your session. We do not use device data to build advertising profiles or share it with third-party advertisers. IP address information may be used to verify that you are accessing the platform from within a permitted jurisdiction in accordance with our licensing conditions. Technical data is retained for a limited period and is reviewed only when required for security or compliance purposes.
If you contact our support team through your account dashboard, we retain a record of the communication including the subject, content, and resolution outcome. These records help us provide consistent and informed support if you contact us again about the same or a related issue, and they allow us to identify patterns in player concerns that can be addressed through platform improvements. Support communications are accessible only to authorised support and compliance staff and are not shared externally. We may use anonymised, aggregated feedback from support interactions to improve our FAQ content and platform documentation. All support records are handled with the same level of confidentiality as your account registration data.
The gobet platform uses essential cookies to maintain your login session, remember your preferences, and ensure the platform functions correctly across pages. We do not use third-party advertising cookies or tracking pixels that report your behaviour to external networks. Session cookies are temporary and are deleted when you close your browser, while preference cookies may persist for a limited period to improve your next visit. You can manage cookie settings through your browser, though disabling essential cookies may affect your ability to log in or use certain platform features. Our use of cookies is limited strictly to what is necessary for platform operation and security.
Under Philippine data privacy law, you have clear rights over your personal information. Here is how gobet uses your data and what you can do to manage it.
gobet does not sell, rent, or trade your personal information to third parties for commercial purposes under any circumstances. We may share your data only in the following limited situations: with regulated payment processors to facilitate your deposits and withdrawals in Philippine pesos; with identity verification providers to confirm your eligibility and comply with KYC requirements; with Philippine regulatory authorities when required by law or in response to a lawful request; and with our internal technical and compliance teams who need access to perform their duties. All third parties who receive your data are contractually required to handle it in accordance with applicable Philippine data privacy law and to use it only for the specific purpose for which it was shared. We review our third-party data sharing arrangements regularly to ensure ongoing compliance and to minimise the amount of data shared to only what is strictly necessary.
Our FAQ covers common questions about data handling, account security, and your rights as a player in the Philippines. Ready to get started? Registration is free and takes only a few minutes.